Support
Get the right help, securely.
Account, chart, billing, privacy, and technical requests are handled through Hypergate’s authenticated Support Center so private details stay attached to the correct customer.
Effective August 1, 2026
Existing members
Sign in, open Settings, then choose Support Center. Hypergate will attach a privacy-safe account reference and let you follow replies in one place. Never post a full birth record, payment number, password, token, or private chart in a public message.
Open Hypergate SupportCannot sign in
Begin with the account recovery controls on the Hypergate sign-in screen. If access cannot be restored, email customersupport@hypergate.ai from the address associated with the account. Hypergate staff will never ask for your password or a complete authentication secret.
Go to sign inBilling and App Store purchases
Web memberships are managed through Hypergate's secure Stripe billing portal. Apple or Google purchases must also be reviewed in the store account that completed the purchase. Include only the provider's safe transaction reference when support asks for it—never send a full card number or store password.
Urgent safety
Hypergate is not an emergency service. If you or another person may be in immediate danger, contact local emergency services or an appropriate crisis resource now.
Privacy, copyright, and community safety
Use the authenticated Support Center for privacy requests, copyright concerns, abuse reports, or community-safety issues so the request can be verified and tracked. If you cannot sign in, email customersupport@hypergate.ai. Include links or safe transaction references when relevant, but do not attach passwords, full payment credentials, private keys, or unnecessary sensitive data.