A new platform. A separate account.
Welcome to the
new HYPERGATE AI.
The parties have resolved their dispute and are moving forward independently.
The new HYPERGATE AI is operated by 12th House Media, Inc. and The Leo King, Inc. “Legacy Hypergate” refers to the earlier service operated by Narrative First, Inc. This platform and Narrative First’s services are separate.
Your email and customer information
We do not have your email
from Legacy Hypergate.
We do not have your email address or any customer data from Legacy Hypergate. Sending us the email you used there will not let us find your old account, confirm your subscription, or recover your data. If you create an account on the new HYPERGATE AI using that same email, it is a separate account—it does not connect to your old one.
We do not transfer or service Legacy Hypergate accounts, logins, passwords, saved charts, conversations, or web subscriptions. Your legacy email address is not automatically recognized as an account here. Create a new HYPERGATE AI account unless you already have one on this new platform. If you already use the new HYPERGATE AI, keep using that account.
Purchased on the legacy website?
Your subscription is
with Narrative First, Inc.
We cannot manage, cancel, refund, or provide access under a Legacy Hypergate web subscription. Contact Narrative First, Inc. about that subscription using the merchant contact details in your original receipt. Creating an account here does not transfer, cancel, or change legacy billing.
Downloading or using the app does not mean you purchased an Apple App Store subscription. If you subscribed on the Legacy Hypergate website and then used the app, that subscription is still through Narrative First, Inc. It cannot be restored here as an App Store purchase.
Purchased through the Apple App Store?
Restore an eligible
App Store membership.
Eligible existing Apple App Store subscribers can restore their membership in the current HYPERGATE AI iOS app and use that same new-platform account on the web. Restoring a purchase does not transfer legacy account data. If restoration does not work, contact Support before purchasing again.
Check your purchase receipt to confirm who billed you. Signing in with Apple or using the same email does not establish an App Store subscription. Restore Purchases is in the current HYPERGATE AI iOS app; then sign in on the web with that same new-platform account.
App Store subscriber help ↗Clear answers
Before you start again.
Can you find my old account if I send you my email?
No. We have no email list or customer records from Legacy Hypergate. We cannot look you up, verify your prior membership, or recover your old account using your email address. Contact Narrative First, Inc. about your legacy account or subscription using the contact details in your original receipt.
Where did Legacy Hypergate go?
We do not currently have a verified website or sign-in destination for Narrative First’s separately operated service. For information about your legacy account, use the contact details in your original receipt or a direct communication from that operator.
Can you recover my old password, charts, or conversations?
This platform does not have access to your legacy account records and cannot reset that account’s password or retrieve those records.
What happens to my old web subscription?
We do not service or transfer Legacy Hypergate web subscriptions. Signing up here does not cancel or change yours. Contact Narrative First, Inc. directly for legacy access, billing, cancellation, or refund questions, using the merchant contact details in your original receipt.
I had the app. Was my subscription through Apple?
Having the app is not proof of an Apple App Store subscription. Check your purchase receipt. If you paid on the Legacy Hypergate website, your subscription is through Narrative First, Inc., even if you later used the app. Only an eligible subscription actually purchased through the Apple App Store can use Restore Purchases here.
Why does the new HYPERGATE AI not recognize my email?
Legacy accounts are not transferred. Using an email address on Legacy Hypergate did not create an account on this platform. Create a new account here unless you already have a new-platform account. A new account does not transfer your prior service, billing, or account data.
I paid through Apple. Should I subscribe again?
Try Restore Purchases in the current HYPERGATE AI iOS app using your new-platform account. If your eligible membership does not appear, contact Support before purchasing again.
Current-platform support
Need help with the new HYPERGATE AI?
Our Support team helps with this new platform and eligible App Store restoration. We cannot handle Narrative First, Inc. accounts or legacy web subscriptions. For those, contact Narrative First, Inc. using your original receipt.
customersupport@hypergate.ai ↗